Why is my email required on the online payment page?
Along with your transaction receipt an email with the same information will be sent to you as an additional record should you have any problems after completing your payment. Within a few days of payment you will receive an email that is your final confirmation of payment. This email is your proof that your payment passed through the processor’s bank and has been deposited in the City of Cleveland’s bank account. Keep and file this record. Your email address will never be sold or distribute to outside parties.

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1. What if I do not receive a tax bill?
2. What if I have recently refinanced my mortgage and I’m not sure if the company has paid the taxes?
3. My mortgage company escrows my taxes and insurance, do I forward the bill to my mortgage company?
4. I am a new owner, will the property tax bill be sent to me?
5. Are partial payments accepted for my taxes?
6. If property taxes are not paid, will the property be sold?
7. Is there any tax relief for elderly and permanently disabled citizens?
8. How do I change my property tax billing address?
9. Who determines the valuation of my property?
10. What can I do if I think my property valuation is wrong?
11. Is paying my property tax bill online safe?
12. What form of online property tax payment can I use?
13. Why is my email required on the online payment page?
14. How will I know if my online property tax payment is received before the bill due date?
15. What is tangible personal property?